Large Cash Shortages
Have you ever had a register come up with a shortage so
big that “it has to be a mistake”?
What did you do? Chances are you asked the sales clerk
about it and were convinced it was some sort of glitch or error, after all no
one is that brazen! 
Dishonest people do not think and process information
like honest ones.
Here’s one hypothesis. Remember, 50% of employees steal
because they either have no fear of detection or they are just plain dishonest.
Some employees steal only when they have too. Generally, the person who steals
without attempting to cover it up is not very good at managing money. If they
were, they would just knock down a few sales here and there, pocket the cash
and save it for when the money is needed - but they are not good money
managers. I have seen this happen in convenience stores, banks, hardware and department stores.
The “situational thief” is different. When confronted
with a budget shortfall and the resultant financial bind - maybe the car
payment is due; they start living on “hopium”.
Hoping some windfall will come along and that they’ll
have the money to pay the bill. But when hopium doesn’t work they often grab
the cash in one fell swoop!
Then that nice, rational person that lives inside most
supervisors gives that cashier the benefit of the doubt because it's so obvious it must be a mistake! Bingo – we’ve
created an environment that makes future theft easier because there were no
consequences!
Experience does not necessarily make us smarter...it's our reaction time, that gets quicker.
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